FAQ - Orders

• How do I place an order on-line?
• Can I order by mail or fax?
• When does my credit card get charged?
• How will my order be shipped?
• Do you ship to Hawaii, Alaska or Internationally?
• How long will it take to get my order?
• Do you ship overnight?
• How will I know where my order is once I place it?

How do I place an order on-line?

STEP 1: Shop for Products:

When you find an item you want, press the "Add to Cart" button to add it to your "Shopping Cart". You can continue to shop and add and delete items at any time.

STEP 2: Proceed to Checkout:

When you have completed your shopping, press the "Check Out" button if your viewing your shopping cart. To view your shopping cart select the "View Cart" button at the top right hand corner of any web page.

STEP 3: Tell Us Where to Ship Your Order:

Here is where you tell us where to ship your order. Please indicate the street address of your residence or business. Note: We cannot ship to a P.O. Box. In addition, please include a phone number in case the shipper needs to contact you.

We will also need the make, model, year and other information about your vehicle so that we can double check your order.

STEP4: Tell us How to Bill Your Order:

Here is where you tell us your billing address and what credit card you want your order charged to. For credit card security purposes, your billing address must match the address that your credit card statement is mailed. We will need your email address to keep you informed of the status of your order during the handling and shipping process.

You will also be given a choice to have an evaluation e-mail sent to you after your order is fulfilled. Your feedback helps us to find out how we are doing and allows us to serve you better in the future.

STEP5: Place Your Order:

This is the last step. When you press the "Complete" or "Place Order" button your on-line order will be securely submitted to us.

Can I order by mail or fax?

Absolutely!  Simply look for the "Mail/Fax Order Form" link at the end of each page.  Click on the link and a you will be presented with a form that you can print and send to us.

Note: Your order will be processed much faster by placing your order through our secure on-line order engine.  For more information on just how safe it is to process your order on-line, see the security section of our FAQ section.

When does my credit card get charged?

Orders Filled From Our Warehouse

We charge your credit card only after the order has shipped.

Orders Filled From The Factory

On occasion we may be out of the item you ordered.  In these cases, your order will be placed directly with the factory to prevent delays.

Most manufacturers require pre-payment for factory orders.  As such, we will charge your credit card when we place the order with the factory.  We are also charged a "Special Order" fee by most manufacturers for these types of orders.  Note that we DO NOT pass this cost on to you the customer.

If the factory has the item in stock, your order will typically arrive two to seven days after the order is processed. If the factory is out of the item you ordered, it may take longer.  It is rare that any factory order will take longer than 30 days.

How will my order be shipped?

With the exception of certain large items we ship all orders by UPS/RPS ground.

Standard UPS/RPS shipping normally requires 3-7 business days. Delivery for large items shipped Ground Freight will normally take 10 to 15 business days.

Overnight air is available by calling the toll free number, and is charged in addition to our normal price.

Do you ship to Hawaii, Alaska or Internationally?

Due to restrictive freight charges and tariff issues, our prices do not reflect free shipping to Alaska, Hawaii or outside the US.

Military

All of our shipments go UPS or FedEx.  As such, we cannot ship to APO's in Alaska, Hawaii or outside the US.

How long will it take to get my order?

We typically process orders on the next business day and ship the business day following  processing.  Virtually all orders are shipped from one of the many warehouses we pull from in the US.  These orders, will typically arrive in one to five business days after the order is processed.

On occasion we may be out of the item you ordered.  In these cases, your order will be placed directly with the factory to prevent delays.  If the factory has the item in stock, your order will typically arrive three to ten business days after the order is processed. If the factory is out of the item you ordered, it may take longer.  It is rare that any factory order will take longer than 30 days.

When your order is shipped, we will e-mail you a shipping confirmation.  Unless your order is shipped freight or from the factory, your confirmation will include a UPS / FedEx tracker so that you can easily determine where your order is in the UPS / FedEx system.

Do you ship overnight?

Overnight air is available by calling the toll free number, but the shipping charge is in addition to our normal price.

How will I know where my order is once I place it?

When your order is shipped, we will e-mail you a shipping confirmation.  Unless your order is shipped freight or from the factory, your confirmation will include a UPS / FedEx tracker so that you can easily determine where your order is in the UPS / FedEx system.  Simply click on the reference in your e-mail, and you will be taken to our order tracking system.  There you can click on the UPS / FedEx tracker and find out specifically where your order is in the shipping process.