Policies

Note:  All orders are subject to the policies in effect at the time the order is placed.

Precedence

The policies below take precedence over all other representations including, but not limited to: a) those made on this or other websites; b) representations made in printed materials; and c) representations made by our employees or agents.

Shipping Policy

Free Shipping

Our prices include UPS / FedEx or Truck Freight ground shipping charges for deliveries within the 48 contiguous United States. Due to restrictive freight charges and tariff issues, our prices do not reflect free shipping to Alaska, Hawaii or outside the US including Military APO addresses.

Overnight and Other Express Shipping

Overnight and other express shipping options are available by calling the toll free number at the top of each page.  Shipping charges for these products will be in addition to our normal price.

Delivery Outside the Contiguous United States

We do not ship outside the contiguous United States at this time.

Product Description & Image Policy

Product descriptions are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors or omissions. In cases where we have grossly misrepresented a product description, you will be given the option of returning the product for a full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a word or phrase (e.g., what does the word “polished” mean), we will evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.

Product pictures are based on information provided to us by the manufacturer. These pictures, may contain unintentional errors or omissions. In all cases, the product description will take precedence over the picture (e.g., “tire not included with wheel”). In cases where we have grossly misrepresented a product picture, you will be given the option of returning the product for a full refund or you may exchange the product for the difference in retail price. In these cases, no additional shipping or restocking charges will be assessed. In cases where there is a dispute over interpretation of a picture (e.g., was the color navy or dark blue), we will evaluate such disputes on a case by case basis and will rule based on how a “reasonable” person would interpret such.

Price Policy

Like all retailers, we continuously raise and lower prices based on costs, target margins, promotions, etc. If you purchase an item with us and we lower the price within thirty (30) days, you may request a refund of the difference.  This request must be made within thirty (30) days of receipt of your item.

Our prices are based on information provided to us by distributors and manufacturers. This information, from time to time, may contain unintentional errors. In cases where we have represented a price incorrectly, you will be given the option of purchasing the product at the intended price or canceling the order.

Order Change / Cancellation Policy

Unless an order has been processed for shipment, it may be changed or cancelled by submitting the Order Changes form or the Order Cancellations form accordingly. Changes or cancellations requested via phone or normal email will not be accepted. Once an order has been processed for shipment, it is out of our control (Note: we pride ourselves on fast shipping and most orders are processed for shipment in 24 business hours or less).

We will respond within 48 business hours with the status of your request.  If your request is denied due to shipment, you still have the opportunity to return the item through our normal return process for a refund minus shipping costs.

Return Policy

You may return any item for any reason within 30 days of receipt unless otherwise noted on the product page (e.g., custom made items are made to order and are not returnable). Items received with shipping damage must be reported to us within five business days.   All items must be in "off-the-shelf and in-the-original-box" condition (this includes all original packaging) unless damaged in shipping (see below). Items that have been installed, drilled, bent, scratched, or otherwise damaged are no longer in salable condition and are not eligible for return. Apparel that has been worn is no longer in salable condition and cannot be returned.

To return an item, you must fill out the Return Request on-line form available on our web site under the Return Requests link at the bottom of any page on our web site.  Returns requested via phone or normal email will not be accepted.  Approved returns will receive a Return Goods Authorization Number (RGA or RMA) with detail instructions.  This step is very important! Our distributors receive thousands of packages every week.  Without the valid RGA identifying it, your package becomes the proverbial "needle in the haystack".  As such, unapproved returns or returns received without a valid RGA will void your return rights.

Additional charges or credits may be applied to your credit card as follows:

  • If you are returning your item due to shipping damage or our error and you are requesting an even dollar replacement, no additional charges or credits will be applied to your credit card. As security, we will hold a pre-authorization on your credit card for the amount of the replacement until we receive the item(s) and they have been inspected. Note: A pre-authorization is not a charge, it only gives us the right to charge. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
     
  • If you are returning your item due to shipping damage or our error and you are not requesting an even dollar replacement, your credit card will be refunded the original purchase price once we receive the item(s) back from you and they have been inspected. Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied.
     
  • If you are returning your item due to a change of mind or you ordered a part by error, your credit card will be refunded the original purchase price less the cost of original and return shipping and other fees charged by the distributor. The refund will be issued once we have received the item(s) back from you and they have been inspected.  Items received in non-saleable condition (e.g., parts or packaging are missing, etc.) may be subject to additional restocking fees or denied. If you would like to reorder this or another item, please follow the normal order procedures above.

Privacy Policy

Note: Our privacy policy is modeled on the recommended Guidelines by the Better Business Bureau's BBB OnLine Privacy Program.

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our policies page.

The Information We Collect:

This notice applies to all information collected or submitted on our website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email
  • Phone
  • Credit Card or other Payment Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.